Oct 182012
 

Finally the deadline has arrived for carriers to notify their customers when they are about to exceed usage limits. The FCC has not created a regulation but has made it clear, if carriers don’t comply they will make it mandatory. Hopefully carriers including Verizon, AT&T, Sprint, and T-Mobile will comply in full and no longer charge outrageous fees without notifying customers they are nearing the limit. T-Mobile made $675.00 off of us in May just in overage penalties. Never sent us a text or email about it. Charged us $.45 per minute per phone. They send notifications about everything else. How about when your nearing your limit? Coincidence?$?

Its unfortunate wireless providers didn’t step up and do this on their own. You can thank the Consumer Union and the FCC for the pressure.

If you have not been notified before and after an overage please contact the FCC. They have a great form here http://www.fcc.gov/complaints or you can call them 1-888-225-5322. Also, help the Consumer Union track the carriers progress in complying. They have a quick form to submit your story, good or bad. https://stori.es/share/cell-phone-bill-shock

More from the FCC on Bill Shock.

  One Response to “Bill Shock! Have you been robbed blind by your wireless provider?”

  1. Looks like T-Mobile is taking the first step to remedy this despicable practice. T-mobile CEO John Legere has even started a petition to pressure the other carriers to stop bill shock!
    Read John Legere’s entire statement on ending overage charges and the general direction T-Mobile is taking. Very promising for us consumers!
    http://multimediacapsule.thomsonone.com/t-mobileusa/blog_day-3-of-3

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